Refund policy
Return & Refund Policy – Furthers
Last updated: May 2026
At Furthers, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns Eligibility
You may request a return within 7 days of receiving your order if:
The item arrives damaged, defective, or incorrect
The product is significantly different from what was ordered
To be eligible for a return:
Items must be unused, unworn, and in their original condition
Products must be returned in original packaging where possible
Proof of purchase or order confirmation is required
Non-Returnable Items
The following items are non-returnable and non-refundable:
Custom or personalized products, including engraved pet pendant necklaces
Items damaged due to misuse, improper handling, or normal wear and tear
Clearance, sale, or promotional items unless defective
Because personalized items are made specifically for each customer, refunds or exchanges cannot be provided unless the item arrives damaged or incorrect.
Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery
Provide your order number and clear photos of the item and packaging
Our support team will review your request and provide a resolution
Depending on the situation, we may offer:
A replacement
Store credit
A partial or full refund
Refund Process
Once your return request is approved and the item is received (if applicable):
Refunds are processed to the original payment method
Processing times may vary depending on your bank or payment provider
Please allow 5–10 business days for refunds to appear in your account
Shipping fees are generally non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect
We recommend using a trackable shipping service for returns
Order Cancellations
Orders may only be cancelled within 12 hours of purchase before processing begins.
Once production or shipping has started, cancellations may no longer be possible, especially for personalized items.
Lost Packages
Furthers is not responsible for packages marked as delivered by the courier. However, we will assist customers in opening a shipping investigation where possible.
Contact Us
For return or refund assistance, please contact Furthers customer support through our official store contact channels with your:
Full name
Order number
Description of the issue
Supporting photos (if applicable)